Privacy Policy
This policy explains how PaintMyWalls.co.uk ("we", "us") collects, uses and protects your personal information when you use our website, request a quote, or contact us. We are the data controller for the information you provide. If you have any questions, email us at support@paintmywalls.co.uk.
What information we collect
When you request a callback, use our instant quote tool, or otherwise contact us, we may collect:
- Your name
- Your phone number and/or email address
- Your postcode or property location
- Details about the decorating work you're enquiring about
- Any message or additional information you choose to share
We also collect limited, anonymous usage data through website analytics (see "Cookies and analytics" below).
Why we use it, and our lawful basis
We use your information solely to:
- Prepare and send you a quotation
- Respond to your enquiry and arrange work
- Provide customer service and, where relevant, aftercare
Our lawful basis for processing is your consent (which you give by submitting an enquiry) and our legitimate interest in responding to potential customers and running our business. We do not use your details for marketing without your permission, and we never sell your data.
Who we share it with
We only share your information with trusted service providers who process it on our behalf, under their own data-protection obligations:
- Stripe — secure card payment processing when you pay a deposit online (we never see or store your card details)
- Airtable — our customer-relationship records
- Brevo — sending quote, booking and (only with your consent) marketing emails
- Google Analytics and Microsoft Clarity — anonymous usage analytics and session replays of how visitors use the site (only if you accept cookies; recordings mask typed personal details)
- Hostinger — the server that hosts our website and quote system
We may also disclose information if required by law. We never sell your data.
How long we keep it
We keep enquiry information only for as long as necessary to respond to you and provide any work, and to meet legal and accounting obligations. Enquiries that don't lead to work are typically deleted within 24 months.
Cookies and analytics
Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use the site so we can improve it. This data is aggregated and does not identify you personally. You can control or block cookies through your browser settings.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, email support@paintmywalls.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.